User Support
- Diagnose and resolve Hardware/Software problems
- Resolve network printer problems and file access issues
- Provide application support
- Provide Help Desk services (improve utilization of H/S products)
- Provide "over-the-shoulder" hands on user training
Infrastructure Support
- Install or relocate personal computers
- Upgrade existing equipment (memory, hard disks, network cards, etc.)
- Refresh or manage the replacement of obsolete personal computers
- Install/Upgrade/Maintain software products
- Workstation operating systems
- Office applications
- GroupWare (e-mail, calendaring, common resource utilization, etc.)
- Applications
Network Systems Administration
- Add/Change/Delete user's network and internet access
- Administer network and applications security
- Manage regularly scheduled network back-ups
- Monitor network and desktop performance
- Check systems logs for problems
- Technical Consulting Services
Systems Engineering (Assessment & Discovery Process)
- Define Current Environment
- Define Target Environment
- Perform Gap Analysis
- Develop Migration Strategy
- Create Implementation Plan
Infrastructure (Design & Implementation)
- Technical Process Improvement
- LAN/WAN
- Servers/Workstations
- Desktop
- Groupware
- Internet Connectivity
- Plan/Implement Network Backup
- Plan/Implement Anti-Virus Strategy
Security (Protect Information Assets)
- Network
- Desktop
- Firewall
- Anti-Virus
- Physical Access
- Disaster Recovery Planning